BT | |||
Total 12-Month Cost | £ | £ | |
Vonage Saves You% | |||
Total "Go Mobile" Cost | £ | £ | |
Vonage Saves You% | |||
Phone Costs (one-time) | £ | £ | |
Connection Charges | £ | £ | |
Monthly Charges | £ | £ | |
Total Included UK Landline / Mobile Minutes | |||
Number of Seats with Unlimited Minutes | |||
Call Recording (optional) | £ | £ |
Vonage conducts a NPS survey quarterly. We continue to gain promoters by offering a reliable voice service with unparalleled customer service that is helpful and acessible.
What is NPS and how is it calculated?
NPS is a leading growth indicator that asks your customers one single question on a 0 - 10 scale:
“How likely is it that you would recommend Vonage to a friend or colleague?”
Respondents to the NPS are grouped into three categories:
Those who answered the question with a 9 or 10. These are your loyal enthusiasts.
Those who answered the question with a 7 or 8. These are satisfied customers who are not entusiastic about the brand and are open to other competitive offers..
Those who answered the question with a 6 or below. These are unhappy customers who can damage the brand through negative word-of-mouth.
Trim costs and help your operation reach peak performance by using these expert tips.
You’ll see an improvement in both teamwork and customer service with our cloud-based business phone. Here’s how.